FAQ - phonesystemsexpress.com
844.PSE.VOIP (844-773-8647) or 386.753.4PSE (4773)

FAQ

Basic VoIP Information

What is VoIP?
Voice over Internet Protocol (VoIP) – technology that enables one to make and receive phone calls through the Internet instead of using the traditional analog PSTN (Public Switched Telephone Network) lines.
What are the advantage of VoIP over analog PSTN lines?
The primary main advantage of VoIP over PSTN lines is cost (it’s cheaper!) Other advantages of VoIP are as follows: digital features not commonly available on PSTN lines such as voicemail, caller ID, conference, music-on-hold, etc.
What type of service and equipment are needed for VoIP deployment?
The following equipment and services are required for VoIP deployment: High-Speed Broadband connection, IP Phones (Softphones will require PC) or Analog Telephone Adapters (ATAs) and VoIP Service Provider (terminate calls).
Can I use dial-up for VoIP or do I need broadband?
Dial-up can be used for VoIP when necessary or if it’s the only type of connection available. However, we recommend using broadband since certain VoIP codecs (e.g. G.711) require higher bandwidth.

VoIP Calls

Do I need a computer to make/receive VoIP calls?
The answer depends on whether or not you will be using a softphone with your VoIP integration. VoIP does not require any computer to make/receive phone calls (only ATA devices or IP phones). If softphones are used instead of physical phones or ATA devices, then computers are needed.
Can I surf the web during VoIP calls?
Yes, VoIP allows web surfing while making and receiving VoIP calls simultaneously. It shares the bandwidth connection with other LAN computers and prioritizes voice.
How can I make/receive free VoIP calls to/from a remote location?
Making and receiving free VoIP calls can be made possible by signing up with VoIP Service Providers such as Free World Dialup (FWD) that allow unlimited VoIP calling. These providers will sometimes allow making/receiving free VoIP to PSTN calls (and vice versa). In addition, VoIP end user devices such as ATAs and IP phones can be set up to make point-to-point VoIP calls between one another.
Can VoIP make and receive calls to/from PSTN lines?
Absolutely! VoIP users can definitely make and receive calls to/from PSTN lines. Any type of calls (e.g. local, long distance, international, etc) are allowed. This requires an account with VoIP Service Providers that provide termination.
May I keep my existing phone number when migrating to VoIP?
Most VoIP Service Providers will allow you to keep your existing PSTN phone number for VoIP. However, you will need to check with the provider since not all of them offer this service. A signed “Letter of Authorization” will be required by the provider when keeping your number.

IP Phones

Should I use an ATA or an IP phone?
It depends on your preference and budget. An ATA will allow you to use analog phones for VoIP. While this might save money, they do not have one touch feature keys (e.g. transfer, hold, etc.). On the other hand, using IP phones will provide more features that are similar to digital phones.
Can I use VoIP for all the phones in my residence?
Definitely, VoIP can replace every single phone in your residence. Both ATA devices and IP phones can be used instead of regular analog phones. This setup requires an account with a VoIP provider.

VoIP Service

What are VoIP Service Providers (VSPs)?
VoIP Service Providers (VSPs) are the next generation telcos that provide interconnection between VoIP and PSTN networks. They allow call origination and termination between these two networks.
Which VoIP Service Provider should I use?
VoIP Service Providers can be selected based on the services and call plans that they provide. The features they offer can greatly differ based on the price of the calling plan that you choose. Rates vary between providers and their pricing ranges from per minute charges to flat monthly bills. Choosing the right calling plan should be based on your monthly telephony usage and company budget.
What are IP PBXs?
IP PBXs (Private Branch Exchanges) are complete phone systems that provide advanced telephony features and services between VoIP and PSTN networks. Common features and services include: call transfer, conference, voicemail, music-on-hold, auto-attendant, and auto call routing.

Customer Service

Where is my tracking number?
You will receive an email with your tracking number to the email address you provided while placing your order. If you have somehow lost the email you can send a message to support@phonesystemsexpress.com and we will assist you promptly.
How do I create an RMA?
You must call our service department at 386.753.4773 and we will gather all information from you and issue you an RMA.
How do I get VoIP support?
We have two different ways to give you the best support possible. The first way is to call us at 386.753.4773 or email us at support@phonesystemsexpress.com
If you are wanting remote assistance ,which makes the process extremely simple for you, all you have to do is log on to the remote assistance page through the router that we sent you for your Phone System.